Subjects

Moderation

Policy, consistency and appeal — the parts of moderation that are writing rather than tooling.

2 pieces

Discord moderation past 1,000 members: process, not headcount

The point where informal moderation stops working is sharper than most owners expect, and the fix is process rather than more moderators.

Rules tell members what not to do. A policy tells moderators what to do about it — and the second document is the one most servers never write.